FAQ

Purchasing an item
Ordering is made easy by taking these few simple steps:

* Browse through the items we've listed. Click on the smaller thumbnails to look at the enlarged version.

* Click on this order button  >> 
* Fill up the order form and don't forget to click on the 'Submit' button.


So we can reserve your item and send you the order confirmation which will let you know what to do next. Please make sure the following steps are completed:

* fill in your full name, contact no. and proper mailing address (to ensure Mr Postman is able to locate you. Mr Postman will not recognize you by your nickname)
* fill in the item codes of the items you wish to order
* indicate your payment option
* write down any comments, questions or requests in the message box


I've filled up the order form, now what?
Once you've filled up the form and clicked on the Submit button, you should immediately receive a copy of the form via email. Simultaneously, we will get one as well. Please check your email inbox to see if you've received your copy. If there is nothing in your inbox, make sure you check in your spam folder as well. The form is successfully sent only if you receive a copy via email.

Once you know the form has been successfully sent, wait for our order confirmation or reply. If the item you ordered is no longer available, you will not receive an order confirmation from us.

If you're not sure if we received your order, please contact us at vintagebiribiri@gmail.com


Ok I got your order confirmation..
In the order confirmation, we will list the items you have ordered. Kindly check the items to ensure they are the ones you ordered.

We will also state the total amount of your order, postage and packaging (P&P) charges, delivery method, total amount to be paid, our bank account details and confirmation of the mailing information you provided in the order form.

Once you confirm everything on the order confirmation is accurate, please make payment within 2 working days. If in the event you can't arrange payment within the given time-frame, kindly let us know.


I've made payment!
Thank you for your prompt payment :) Now, make sure you email us the payment reference no. and we will mail your item(s) out within 2 business days. Tracking no. for your parcel will be provided once we've mailed your item(s).


Payment Method
What are my payment options?
You can make payment via the following methods:

* bank transfer or cash deposit to our Maybank a/c
* bank transfer or cash deposit to our CIMB bank a/c
* bank transfer or cash deposit to our Public bank a/c
* bank transfer or cash deposit to our EON bank a/c
* bank transfer or cash deposit to our HSBC bank a/c
* credit or debit card via Paypal


Delivery information
How much do I need to pay for postage?
Postage & packaging will be charged according to delivery method and destination:

* For delivery via PosLaju: West Malaysia - RM7.00, East Malaysia - RM9.00
* For delivery via Reg.Pos: West Malaysia - RM5.00, East Malaysia - RM5.00
* For delivery to Singapore: SGD$10.00
* For the rest of the world: kindly email us to check shipping rate for your respective country

Will I be able to track my item?
Yes, each parcel is delivered with a tracking no. which you can trace at www.pos.com.my

Can you deliver my item via Pos Ekspress?
No, we're sorry. According to Pos Malaysia, Pos Ekspress is only for delivery of documents. And since Pos Ekspress delivery doesn't require the recipient's signature, there is no proof of receipt. We know some of you may think this is a cheaper option, but we do not wish to have any disputes in the event the package goes missing.

Do you combine postage for multiple items?
Absolutely, in order to save on postage, you are encouraged to purchase a few items at one go. The initial first item will be charged according to the standard P&P rate we mentioned above. Each subsequent item will be charged an additional RM1.00 to RM2.00 each (depending on weight of item), or SGD$2.00 or USD$2.00 each for buyers outside of Malaysia.

How long do I have to wait for my order to arrive?
We will mail your item(s) within 2 working days of payment received. Delivery time will vary according to recipient's location:

* Within West Malaysia: 2-3 business days via PosLaju, 4-7 business days via Reg.Pos
* Within East Malaysia: 3-5 business days via PosLaju, 5-9 business days via Reg.Pos.
* Singapore & worldwide: 7-14 business days via Registered Pos


Availability of item
All orders are on first come first served basis.

Hi, is this item still available?
Ok we get this question alot, to be fair not everyone is aware how the labelling system works in our blogshop. It's quite simple really: all items NOT labelled Sold or Reserved are still available to be purchased. AVAILABLE! means available for sale.

I like this item, but it's already reserved by someone else. Can I still purchase it?
If an item is labeled reserved, you can still send in your order and we will put you on the waiting list. In the event the other buyer backs out or cancels, we will release the item to you.

I'm willing to outpay the earlier buyer, will you accept my offer?
Sorry, we don't entertain such requests and will simply put you on the waiting list.

I submitted my order form but my item went to another buyer!
Item goes to the order form that came in first. If you did not get the item, it simply means you weren't as fast as the other buyer and we will put you on the waiting list.


Reservations and Cancellations

I wish to purchase an item but I can't pay within 2 working days, can I still reserve it first?
No, we are sorry but due to the high number of shoppers who submit and order and then go 'Missing in Action', we will no longer reserve items more than 2 working days.

I've placed an order but now I've changed my mind and wish to cancel, what do I do?
Just let us know within 24 hrs and we will be more than happy to cancel your order for you.

I wish to swap the item that I've ordered with something else on vintagebiribiri blogstore.
We will swap the item for you provided payment hasn't been made. Just email us and let us know which item you want replaced.

Special message from blogshop owners: To be fair to other serious buyers, please refrain from submitting your order form and then proceed to embark on a month-long internetless vacation in Timbuktu. Time-wasters will be blacklisted. If you are unsure or fickle-minded we encourage you NOT to place any orders with us. Feel free to continue feasting your eyes upon the eye-candies we upload. We are nice people and do not wish to be harsh or strict on our shoppers, so please be nice too!


Item Descriptions
Brand New: Product is newly manufactured, never worn/washed before, with or without tag
Vintage: Product has been around for ages (some since 1980's), mostly worn/washed before
PreLoved: Product may be new or used

Can I have a better look at the item? Any pictures of item on a real life model? Extra pictures please?
Colors may vary according to your monitor's resolution. Due to time constraint and limited resources, we are unable to meet requests for images of clothing items on models or extra images of any particular items other than the ones posted on the item's product page. Click on smaller thumbnail to enlarge.

What condition are the items in?
All items are in perfectly wearable conditions. No holes, tears, missing buttons, visible stains unless otherwise stated. We try our best to point out any visible flaw. Kindly refer to description of item for information on the condition. Price of item will be a rough indication of how perfect the condition of the item is in. In short, we won't post anything we won't wear out ourselves.


Returns & Exchanges
All items purchased are not returnable nor exchangable. We do not wish for you to be disappointed with your purchase, so please check your size and make sure the item fits you, before placing your order.


For any questions not found in this FAQ, kindly contact us.